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CONSUMER COURT INDIA » Internet Services » Tata Photon Internet Bill

Tata Photon Internet Bill

   5 posts from 1 voice
  • Started 1 year ago by Anonymous
  • Latest reply from anonymous
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Tags:

  • internet
  • Photon
  • tata

  1. Anonymous
    Unregistered

    Topic: Tata Photon Internet Bill

    Hi,

    This is just not expected from company like Tata which once was know for good product and services.

    I have taken 6 months internet plan from tata photon in the month of May and in june i saw that its better i convert into unlimited plan as my usage was huge. so i called helpdesk asking to change my plan after completion of 6 months...but to my surprise they changed in the month of June and now they want me to pay for 6 months and again for this month...

    so for using one month internet , i have been asked to pay for 6 months...this is not acceptable.. and when i called the nodal office, they are not ready to listen to anything..the issue is that there are two depts (billing and customer care) and there is no coordination between them and than there is no one who can take final decision.

    My tata photon no. is 9225307331 and i have given 2 complaints but both not been resolved

    rgds
    Prashant Singh
    9011057395

    Posted on 2011-07-15 2:49 PM #

  2. Anonymous
    Unregistered

    Re: Tata Photon Internet Bill

    i have taken one tata photon post paid connection,to provide me the connection one employee from company came,after veryfying my all documents he gave me a new connection,and told that first month bill i have to pay in advance and this wil be ajusted after i pay my first bill,later aftre one month i called customare care regarding it,they dont even has the record of person who came to my house to provide me the connection,so i felt cheated and told them to discontinue my connection,they didnt cut my connection,kept on sending me bills,now they are sending me legal notice,what shall i do?

    Posted on 2011-11-13 11:35 AM #

  3. Anonymous
    Unregistered

    Re: Tata Photon Internet Bill

    dr vivek garg,9559183822

    Posted on 2011-11-13 11:36 AM #

  4. Anonymous
    Unregistered

    Re: Tata Photon Internet Bill

    we have taken a photon plus modem for family and while paying at the billing center we told them to change our plan from 950 unlimited to 500 unlimited, by mistake they changed it to 250/300MB plan and after 2 days they deactivate our modem and now they are not even ready to come on phone with us. most shocking thing is that the person who done this mistake is misbehaving with us. His name is Ajay no is 09205037934. now they are asking to pay us unbilled amount which comes because of there mistake, even he did not ask for form (change of plan request) when he changed plan .
    my photon no - 9205037934
    complaint no-301528369

    Posted on 2012-03-22 8:35 AM #

  5. Anonymous
    Unregistered

    Re: Tata Photon Internet Bill

    we have taken a photon plus modem for family and while paying at the billing center we told them to change our plan from 950 unlimited to 500 unlimited, by mistake they changed it to 250/300MB plan and after 2 days they deactivate our modem and now they are not even ready to come on phone with us. most shocking thing is that the person who done this mistake is misbehaving with us. His name is Ajay no is 09205037934. now they are asking to pay us unbilled amount which comes because of there mistake, even he did not ask for form (change of plan request) when he changed plan .
    my photon no - 9205037934
    complaint no-301528369

    regards
    sushil kumar
    9390595407

    Posted on 2012-03-22 8:37 AM #

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